MFA - Frequently Asked Questions
- How do I update/verify my email address?
- How do I update/verify email addresses as an administrator?
- How does a new user enroll in MFA for the first time?
- How do I set up TOTP if I’m new to it?
- Can I get support for setting up MFA?
- How do I log in to the Merchant Portal with MFA?
- What happens if I don’t receive my Email OTP?
- What do I do if I enter the wrong OTP?
- What should I do if I’m locked out after too many failed attempts?
- How do I reset my MFA if I change or lose my phone or can’t access my email?
- Can several team members share the same access?
- Can an admin reset MFA for a user, or is it self-service?
- Is my MFA secure?
- How do I contact technical support?